Shipping policy
At Intimate Clinic, we prioritize safe, discreet, and hygienic delivery of all our Ayurvedic healthcare products. Every order is handled with strict quality control measures to ensure it reaches you securely and in perfect condition.
Secure & Hygienic Packaging
• All products are packed in tamper-proof, sealed packaging
• Hygienic handling protocols are followed at every stage
• Products are packed to prevent leakage, breakage, or contamination
• Fragile items are provided with additional protective layers
Discreet Shipping
• All orders are shipped in plain, unbranded outer packaging
• Product names or sensitive information are not visible on the package
• Customer privacy and confidentiality are strictly maintained
Quality Check Before Dispatch
Before dispatch, each order undergoes:
• Product verification
• Expiry date check
• Seal integrity inspection
• Quantity and order accuracy confirmation
Only approved products are dispatched from our facility.
Trusted Courier Partners
• We ship orders using reliable and verified courier partners
• Tracking details are shared once the order is dispatched
• Delivery timelines may vary depending on location and courier operations
Delivery Timelines
• Orders are typically dispatched within 24–48 business hours
• Estimated delivery timelines are provided at checkout
• Delays due to weather conditions, public holidays, or logistical issues are beyond our control
Transit Safety & Responsibility
• Once the order is handed over to the courier partner, transit responsibility lies with the logistics provider
• In case of visible transit damage, customers must report the issue within 24 hours of delivery
• An unboxing video is mandatory for any damage or missing item claim
Incorrect or Damaged Deliveries
If you receive:
• A damaged product
• A leaked or broken item
• An incorrect product
• Missing items
Please contact customer support immediately with:
• Order ID
• Clear unboxing video
• Photographs of the issue
Claims without an unboxing video may not be eligible for resolution.
Unserviceable or Undelivered Orders
• If an order is undeliverable due to an incorrect address or unserviceable location, it may be returned to us
• Re-shipping charges, if applicable, may be borne by the customer
Customer Responsibility
Customers are requested to:
• Provide accurate shipping details at checkout
• Be available to receive the package
• Inspect the parcel immediately upon delivery
Failure to do so may impact eligibility for replacements or refunds.
Policy Acceptance
By placing an order with Intimate Clinic, you acknowledge that you have read, understood, and agreed to this Safe Shipping Policy.